Privacy Policy

Privacy Policy :

  1. Introduction

We riturajkumar.live provide every kind of support to the people living in Ghosi constitutional Assembly.

Business WhatsApp or other messaging chat platforms

RCS (Rich Communication Services) messaging

Voice calls

SMS (Short Message Service)

This privacy policy explains how we collect, use, store, share, and protect personal data when you engage with us via these channels, and your rights in relation to that data.

  1. Scope

This policy applies to your interactions with us when you:

Receive messages (via WhatsApp business account, RCS, SMS) from us;

Receive voice calls from us;

Send us messages or respond to us via those channels;

Provide us your mobile number, name or other contact information in order to be contacted.

  1. What Personal Data We Collect

We may collect the following categories of personal data:

Contact information: e.g., your mobile phone number, WhatsApp number, name (if provided), messaging platform identifier.

Messaging/call metadata: date/time of message or call, duration of call, message type, platform used.

Content of messages or voice calls: only if you choose to send us messages or we choose to record call transcripts (if applicable) or you consent to voice‐call recording.

Customer preference data: your opt-in/opt-out status, what types of messages you have agreed to receive (e.g., notifications, offers, service updates).

Technical device/connection data: when applicable, e.g., time, platform, messaging app version, IP address, device identifier (if available).

  1. How We Use Your Personal Data

We use your personal data for the following purposes:

To send you messages or calls you have opted in to receive (e.g., service updates, appointment reminders, transactional notifications).

To respond to your queries or messages sent to us through those channels.

To carry out customer service, including follow-up, clarifications, feedback.

To administer and improve our messaging/voice-call services (e.g., measure response rates, troubleshoot delivery issues).

To comply with legal obligations or regulatory requirements (e.g., if a message or call must be recorded by law).

Where permitted, to send you marketing offers or promotional messages (only if you have given explicit consent and we have provided the ability to opt-out).

  1. Legal Basis for Processing

In jurisdictions where it’s required (e.g., GDPR in Europe), we rely on the following legal bases:

Consent – you have opted in to receive messages or calls from us.

Contractual necessity – messaging or calling you is necessary for the performance of a service you requested (e.g., appointment reminder).

Legitimate interest – for non-marketing communications (e.g., service updates) where your rights are respected and you are informed.

Legal obligation – we may process your data if required by law or regulation.

  1. Opt-In, Opt-Out and Your Preferences

We will only send you messages or calls if you have provided your mobile number or messaging identifier, and you have given us permission (opt-in) to contact you via that channel.

You may opt-out at any time from receiving further messages or calls. For example, via “STOP” message, or replying “unsubscribe”, or via a link provided in the communication.

If you opt-out, we will cease sending you marketing/promotional messages and respect your preference. We may still contact you for essential service/transactional purposes if required.

We will make clear which kinds of communications you are agreeing to (e.g., service updates vs promotional offers) at the time of opt-in.

  1. Data Sharing & Third Parties

We may share your data with service providers who help us deliver messaging/voice-call services (e.g., telecommunications operators, cloud hosting providers, CRM platform providers).

For example, when using a platform like WhatsApp Business, message metadata may be processed by the platform provider. As noted by WhatsApp’s privacy protections, message content is end-to-end encrypted and not accessible by the platform provider.
WhatsApp Business
+2
WhatsApp.com
+2

We will ensure that any third-party provider has appropriate security and data protection measures, and only uses your data for the purposes we specify.

We will not sell your personal data to third parties for marketing without your explicit consent.

We may share your data if required by law (e.g., regulatory request, subpoena, court order) or to protect our legal rights.

  1. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes in Section 4, or for the period required by law.

For example, if you opt-out or unsubscribe, we will retain a minimal record of your opt-out (to respect your preference) but will delete or anonymise other data when no longer needed.

If you have sent messages or we have voice-called you, we may keep logs for a reasonable period for audit/tracking/delivery verification before deletion.

  1. Security Measures

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, alteration or disclosure.

Example measures: encryption of data in transit and at rest (where applicable), secure access controls, periodic audits, staff training.

Note: While platforms like WhatsApp provide end-to-end encryption of message content, once data is exported to other systems (e.g., CRM, cloud storage) your organisation’s additional controls apply.
Interakt.shop
+2
Infobip
+2

  1. Your Rights

Depending on your jurisdiction, you may have the following rights:

Right to access – you can request a copy of your personal data we hold.

Right to rectification – you can ask us to correct inaccurate or incomplete data.

Right to erasure (“right to be forgotten”) – subject to legal and contractual obligations, you may request deletion of your data.

Right to restrict or object to processing – particularly for marketing communications.

Right to withdrawal of consent – you can withdraw your consent at any time (for channels using consent basis).

Right to lodge a complaint with a data protection authority if you believe your rights haven’t been respected.

  1. International Transfers

If your personal data is transferred to or stored in servers outside your country of domicile, we will ensure that it is protected in accordance with applicable law (e.g., adequate safeguards, standard contractual clauses, local storage options where offered). For example, the WhatsApp Business Platform offers local storage options in certain regions.
Infobip
+1

  1. Children’s Data

We do not knowingly collect personal data from children under [insert age per your jurisdiction, e.g., 16] without proper parental consent. If we discover we have collected data from a child without consent, we will delete it promptly.

  1. Changes to This Policy

We may amend this privacy policy from time to time to reflect changes in business practices, legal requirements, or technologies. We will publish any material changes with the updated “Last Updated” date and notify you where required.

  1. Contact Us

If you have any questions or requests regarding this policy or your personal data, please contact:

  • Name
  • Company/Organisation Name
  • Address
  • Email Address
  • Phone Number
Scroll to Top